Pharmacy Operations Manager

Walgreens•Califon, NJ

21d•$23 - $36

About The Position

The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, efficient workflow, and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care and pharmacy operations, maintains workflow and inventory processes, helps ensure regulatory and company-policy compliance, and supports customer service and pharmacy financial and operational performance. The position also coordinates outreach activities and supports team communications, training, and professional development.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous work experience with Walgreens with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services; enhance the customer experience by focusing on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law, and support healthcare offerings such as vaccines and health screenings as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure; manage annual inventory preparation.
Ensure completion of non-clinical patient calls.
Drive technology and process rollouts, engage the team in change and action planning, ensure equipment is properly operated and maintained, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company policies and procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist and support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail partnerships.
Lead technician performance management, including decisions and recommendations concerning discipline and termination; apply constructive discipline policies and hold technicians accountable for legal compliance, attendance, and timeliness.
Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company scheduling and training policies.
Identify pharmacy-operations knowledge gaps and support team members through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licensures, registrations, and certifications; use company resources to document license status and ensure compliance.
Ensure selection, recruitment, record retention, and training procedures comply with company policies and applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance-improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate with the pharmacy team and relay required messages from the support center and key emails.
Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.