Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to ensure efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including prescription processing, patient and physician calls, insurance claims, inventory management, reporting, equipment maintenance, compliance, asset protection, and community outreach. It coordinates daily pharmacy activities and supports the Pharmacy Manager and Store Manager in improving financial performance, operational quality, and customer service. The manager also communicates with pharmacy staff, participates in store and pharmacy meetings, maintains required certification, and continues professional development.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and promoting healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, and patient and physician calls under supervision.
- Assist with healthcare services, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, coordinate the daily activity schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-licensed administrative and inventory-management activities under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
- Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve payment issues, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions and recommendations concerning discipline and termination; enforce attendance, timeliness, and compliance expectations.
- Hire, onboard, train, and schedule pharmacy technicians, and monitor timely completion of training.
- Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in verifying that pharmacy and team-member licenses, registrations, and certifications are active and compliant, using resources such as the Walgreens Online Verification System.
- Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance-improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
