Pharmacy Operations Manager

Walgreens • Fayetteville, AR

15d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification and/or state-required certification or registration, as applicable.
• Obtain company-required certifications, education credits, and training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services permitted by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
• Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Support technology and process rollouts, engage the team in action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Apply asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, resolve payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for legal compliance, attendance, and punctuality.
• Manage technician hiring, onboarding, training, and scheduling; monitor completion of required training and follow company policies and procedures.
• Identify team members’ knowledge gaps and support training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
• Ensure proper selection, recruitment, record retention, and training procedures in accordance with company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance improvement plans.
• Seek professional development by monitoring performance, requesting constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate relevant support-center messages and emails to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

Benefits

• Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED