Pharmacy Operations Manager

Walgreens•De Pere, WI

7d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports customer service, patient care, pharmacy workflow, inventory management, compliance, insurance claim processing, equipment upkeep, and community outreach. The role coordinates pharmacy activities and schedules, supports the Pharmacy Manager and Store Manager in improving pharmacy financials and service, and contributes to team training, regulatory compliance, and communications.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous work experience with Walgreens and an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, model customer-service practices, and anticipate customer needs.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision and assist with healthcare services allowed by law, including vaccines and health screenings.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-clinical administrative and inventory-management tasks, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change management, and team action planning.
Ensure pharmacy equipment is properly operated and maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Adhere to the company's Good Faith Dispensing policy and support compliance with applicable laws and procedures.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations; address attendance, timeliness, compliance, engagement, and performance.
Manage technician hiring, onboarding, training, and scheduling, and monitor timely completion of training.
Identify pharmacy-operations knowledge gaps and support team members through hands-on training or assigned learning modules.
Assist the Pharmacy Manager in monitoring team licensure, registrations, and certifications, and document licensure status using company resources.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback, and pursue professional development with a Healthcare Supervisor as mentor and coach.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.