Pharmacy Operations Manager

Walgreens•Pontiac, MI

19d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, oversees technician selection and scheduling, and leads their training, coaching, and performance management, including decisions regarding discipline and termination. The role supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It coordinates daily pharmacy activities, supports inventory management and annual inventory preparation, maintains equipment and supplies, and helps ensure compliance with company policies and applicable laws. The manager also supports insurance claim resolution, third-party audits, asset protection, diversion monitoring, error reporting, and the Continuous Quality Improvement Program. The Pharmacy Operations Manager contributes to customer service, healthcare service offerings, community outreach, and relationships with retail partners. The role supports the Pharmacy Manager and Store Manager in improving pharmacy financials, operational quality, and customer service, and collaborates on technician hiring, onboarding, training, scheduling, licensing compliance, and team performance. The manager maintains required certification and develops current pharmacy and healthcare knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities to ensure efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and use pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under the supervision of a pharmacist and within applicable company policies and laws.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services such as vaccines and health screenings where allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy's daily schedule, recommend allocation of pharmacy hours, and keep the pharmacy clean, orderly, and adequately stocked.
Support pharmacy inventory management and annual inventory preparation for tasks not requiring pharmacist licensure.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; apply asset-protection techniques and report security concerns or suspected diversion.
Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist; comply with pharmacy-error and Continuous Quality Improvement Program procedures.
Ensure accurate processing of insurance claims, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager's direction, pharmacist assignments to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with company policies and applicable laws.
Hire, onboard, train, and schedule technicians; identify knowledge gaps and provide hands-on training or assign learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant.
Maintain PTCB certification or applicable state certification/registration, complete required training and education, and maintain pharmacy and healthcare knowledge.
Follow performance improvement plans and seek professional development and constructive feedback.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.