Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports customer service, prescription workflow, patient care activities permitted by law, pharmacy inventory and administrative work, regulatory compliance, insurance claim resolution, equipment and security safeguards, community outreach, and pharmacy financial and operational performance. The manager leads technician hiring, onboarding, training, scheduling, and performance, and maintains required certifications and knowledge. The role also communicates with pharmacy and store teams and participates in store and pharmacy meetings.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Carry out non-clinical administrative and inventory management tasks that do not require pharmacist licensure, and manage annual inventory preparation under pharmacist direction.
- Complete non-clinical patient calls.
- Lead new technology and process rollouts, champion change, and engage the team in action planning.
- Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
- Apply asset protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company policies for pharmacy errors and the Continuous Quality Improvement Program.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist and support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with attendance, timeliness, and applicable laws.
- Hire, onboard, train, and schedule technicians; monitor completion of training and follow company scheduling and training policies.
- Identify team members’ pharmacy operations knowledge gaps and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licensures, registrations, and certifications, and document licensure status using company resources.
- Ensure compliant selection, recruitment, record retention, and training procedures in accordance with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and key emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
