Pharmacy Operations Manager

Walgreens•Spokane, WA

12d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring an efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, including their selection, scheduling, development, training, coaching, and performance management. This includes decisions and recommendations involving discipline and termination. The role supports patient care and pharmacy services, handles non-clinical customer questions and complaints, and helps ensure accurate prescription processing and insurance claims. It coordinates daily pharmacy activities, inventory and administrative tasks, records, equipment maintenance, compliance, security, and operational improvements. The manager also supports community outreach and off-site immunization events, works with store and pharmacy leadership on financial and service outcomes, and communicates updates to the pharmacy team. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience and prior Walgreens employment with an Exceeding Expectation rating on the most recent performance evaluation are also listed. The hourly range is $22.50–$35.75. The actual rate depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. Walgreens states that it will consider qualified applicants with arrest and conviction records and provides a benefits link in the posting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a certified pharmacy technician.
Supervise pharmacy technicians and pharmacy cashiers, including selecting, scheduling, developing, training, coaching, and managing their performance.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and workflow is efficient.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy’s daily schedule, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-clinical administrative and inventory tasks, including annual inventory preparation, and complete non-clinical patient calls.
Support technology and process rollouts, encourage team engagement, and develop action plans.
Ensure proper operation and maintenance of pharmacy department equipment.
Work with the Pharmacy Manager on recordkeeping and security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance; apply constructive discipline policies, including discipline, suspension, termination, or recommendations for these actions.
Hire, onboard, train, and schedule technicians; identify operational knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated program and/or state-required certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.