Pharmacy Operations Manager

Walgreens•Waldorf, MD

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers in accordance with company policy, applicable laws and regulations, and business ethics. The position leads technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. It supports patient care and healthcare services, pharmacy workflow and inventory, compliance, recordkeeping, equipment maintenance, insurance claims, community outreach, and pharmacy financial and operational performance. The manager works with the Pharmacy Manager, pharmacists, Store Manager, pharmacy team, customers, providers, insurers, and retail partners. The role requires a high school diploma, GED, or equivalent; PTCB certification (except in Puerto Rico); and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English (except in Puerto Rico), have previous people-management or leadership experience, and be willing to work a flexible schedule including evenings and weekends. The position requires willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations. Previous Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation is also listed. The current hourly pay range is $22.50–$35.75. The offered rate depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. Benefits information is available through Walgreens’ benefits website.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain company-required certifications, education credits, and training.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build relationships with customers, anticipate their needs, proactively offer services, and increase focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within authorized company policies and applicable laws and regulations; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Oversee non-clinical administrative activities and pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and drive rollout of new technology and processes, championing change and engaging the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Adhere to Good Faith Dispensing policy under pharmacist supervision and communicate prescription errors to the accountable pharmacist; follow error and Continuous Quality Improvement Program policies.
Ensure accurate insurance claim processing, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, discipline processes, attendance and timeliness accountability, and performance improvement action planning.
Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or required state certification or registration.
Maintain pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.