Pharmacy Operations Manager

Walgreens•Glastonbury, CT

10d

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, processing prescriptions and operating pharmacy systems to obtain patient and drug information. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws and regulations, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It helps coordinate healthcare services allowed by law, including vaccines and health screenings, and manages workflow, administrative records, inventory, equipment, insurance claims, audit follow-up, and pharmacy security and compliance. The manager also supports community outreach, off-site immunization clinics, retail partnerships, and pharmacy financial, operational-quality, and customer-service improvements. The role leads technician hiring, onboarding, training, scheduling, accountability, and performance improvement. It maintains required technician certification and knowledge, completes company training and continuing education, and participates in store and pharmacy meetings. The position requires a high school diploma or GED, PTCB certification except in Puerto Rico, and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, willing to work a flexible schedule including evenings and weekends, and willing to obtain active immunization certification within 90 days of hire, with stated location exceptions. Previous people-management or leadership experience is also required. Previous Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation is listed as a qualification.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain and maintain required certifications, education credits, and company training.

Nice To Haves

Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a full-time certified pharmacy technician.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Engage customers, resolve complaints and requests, answer non-clinical questions, and promote a positive customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed, and patient and physician calls under pharmacist supervision.
Assist with healthcare services allowed by law, including vaccines and health screenings, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily schedules; maintain efficient workflow; and hold team members accountable for timely task completion.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, stocked pharmacy and ensure proper operation and maintenance of department equipment.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Drive technology and process rollouts, promote change, and engage the team in action planning.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events as directed.
Build and sustain relationships with retail partnerships.
Hire, onboard, train, schedule, and manage pharmacy technicians, including attendance, timeliness, training completion, discipline, and termination recommendations or decisions.
Identify pharmacy operations knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team member licenses, registrations, and certifications for active status and regulatory compliance.
Follow company and applicable legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek professional development and feedback.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.