Pharmacy Operations Manager

Walgreens•Troy, MI

12d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The manager supports patient care and customer service, coordinates pharmacy workflow and schedules, and oversees non-clinical administrative and inventory tasks. The position also supports compliance, recordkeeping, asset protection, insurance claim resolution, technology and process rollouts, community outreach, and pharmacy financial and operational performance. The role leads technician hiring, onboarding, training, scheduling, and accountability, while maintaining required certifications and developing pharmacy and healthcare knowledge. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is listed, as is previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation. The current hourly pay range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including making discipline and termination decisions.
Greet and assist customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering services; support increased focus on healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed business administration and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and drive new technology and process rollouts, change adoption, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program policies.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Manage technician performance, attendance, timeliness, compliance, discipline, and termination recommendations or decisions in accordance with company policy.
Maintain team engagement and use action planning to improve pharmacy performance.
Hire, onboard, train, and schedule technicians; monitor and ensure timely completion of training.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance; use resources such as Walgreens Online Verification System to document status.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training such as LTMP e-modules.
Follow performance improvement plans and pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.