Pharmacy Operations Manager

Walgreens•Frankfort, IL

14d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including prescription processing, insurance claim resolution, inventory management, workflow coordination, regulatory compliance, equipment maintenance, recordkeeping, and security. It also supports customer service, community outreach, pharmacy financial and operational performance, and team communication. The role works under the direction or supervision of pharmacists and pharmacy/store managers as described in the duties.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification and/or state-required certification or registration, as applicable.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services; enhance the customer experience through a focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision, where permitted by law, and assist with healthcare services such as vaccines and screenings as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Carry out business administrative activities and pharmacy inventory tasks that do not require pharmacist licensure; manage annual inventory preparation.
Complete non-clinical patient calls.
Lead new technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Walgreens Good Faith Dispensing policy under pharmacist supervision during applicable prescription-dispensing activities.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting policies and Continuous Quality Improvement Program procedures.
Process insurance claims accurately; follow up with insurers and medical providers and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including decisions and recommendations on discipline and termination; enforce constructive discipline, legal compliance, attendance, and timeliness.
Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company scheduling and training policies.
Identify team members’ pharmacy-operations knowledge gaps and support their learning through hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring the active and compliant status of pharmacy and team-member licenses, registrations, and certifications, including use of Walgreens’ Online Verification System.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, continuing education, and training, including LTMP e-modules, and follow performance improvement plans.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.