Pharmacy Operations Manager

Walgreens•Wauwatosa, WI

17d

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policy and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The role supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It manages pharmacy workflow, schedules, supplies, inventory, records, equipment, compliance, insurance claims, and non-clinical patient calls. The manager also supports technology and process rollouts, asset protection, diversion monitoring, quality improvement, community outreach, and coordination of off-site immunization clinics and community events. The manager leads technician hiring, onboarding, training, scheduling, and performance accountability; helps ensure required licenses and certifications remain current; and maintains their own PTCB certification and relevant pharmacy knowledge. The role communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma or GED, PTCB certification except in Puerto Rico, one year of pharmacy technician experience, English fluency except in Puerto Rico, previous people-management or leadership experience, and willingness to work a flexible schedule that includes evenings and weekends. The role also requires willingness to obtain active immunization certification within 90 days of hire, with stated location exceptions. The hourly range is $22.50–$35.75; the actual rate depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while maintaining efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and use pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and applicable company policies, laws, and regulations.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; manage their performance, attendance, and timeliness, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under supervision.
Assist with healthcare services, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Coordinate the pharmacy’s daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, and adequately stocked pharmacy.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, annual inventory preparation, inventory tasks that do not require pharmacist licensure, and non-clinical patient calls.
Drive technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy under pharmacist supervision; apply asset-protection practices and support diversion monitoring, reporting security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are active and compliant; use Walgreens resources to document licensure status.
Ensure compliant selection, recruitment, record retention, and training procedures under company policy and applicable laws.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training, follow performance-improvement plans, and pursue professional development.
Communicate messages from the support center and other key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.