Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager oversees pharmacy technicians and cashiers, selects and schedules technician personnel, and leads their training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care and pharmacy operations, including prescription processing, non-clinical patient calls, workflow coordination, inventory management, insurance claim resolution, compliance, equipment maintenance, recordkeeping, and community outreach. The role collaborates with the Pharmacy Manager, pharmacists, Store Manager, and pharmacy team. It also maintains required certification and develops pharmacy and healthcare knowledge and skills.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, provide assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and promoting services that improve the pharmacy experience.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow Good Faith Dispensing policies and communicate prescription errors to the accountable pharmacist; comply with pharmacy error policies and the Continuous Quality Improvement Program.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
- Manage technician performance, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance expectations.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of required training and follow company policies and procedures.
- Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registration, and certification status and documenting verification.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
- Follow performance improvement plans, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Communicate required support-center and other key messages to the pharmacy team.
- Participate in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
