Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The manager supports patient-care delivery and pharmacy workflow, helps ensure accurate prescription and insurance processing, maintains inventory and records, and supports compliance, equipment upkeep, security, and continuous quality improvement. The role coordinates daily activities, supports pharmacy financial and service performance, and helps organize community outreach and off-site events in collaboration with the Pharmacy Manager. The manager also communicates with pharmacy and store teams and maintains required certifications and knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
- Complete patient and physician calls under pharmacist supervision where allowed by law, and assist with healthcare services such as vaccines and screenings where allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Manage non-licensed pharmacy administrative activities and inventory tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly maintained and operated.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Adhere to the company Good Faith Dispensing policy and support compliance with its requirements during applicable prescription-dispensing activities.
- Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions and recommendations on discipline and termination; enforce attendance, timeliness, legal compliance, and constructive-discipline policies.
- Manage technician hiring, onboarding, training, and scheduling; monitor completion of required training and follow company procedures.
- Identify gaps in team members’ pharmacy-operations knowledge and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance.
- Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable local, state, and federal laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance-improvement plans.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Communicate relevant support-center messages and emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
