Pharmacy Operations Manager

Walgreens•Palm Harbor, FL

14d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics. The role oversees pharmacy workflow, scheduling, inventory and administrative tasks that do not require pharmacist licensure. It supports patient care and healthcare services within legal limits, including prescription preparation and processing, patient and physician calls, and assistance with vaccines and screenings. The manager helps maintain compliance, pharmacy security, records, equipment, insurance claims, and quality processes, and supports community outreach and financial and operational improvement. The manager hires, onboards, trains, schedules, coaches, and manages pharmacy technicians, including addressing performance and discipline. The role maintains required certification and pharmacy knowledge, completes company training, communicates relevant information to the pharmacy team, and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain and maintain certifications, education credits, and training required by the company.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities; maintain efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies and laws.
Select, hire, onboard, schedule, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, verification where legally allowed, and patient and physician calls where allowed.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
Manage non-licensed administrative activities and pharmacy inventory tasks, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy and communicate prescription errors to the accountable pharmacist; comply with pharmacy error procedures and the Continuous Quality Improvement Program.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal; coordinate and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Monitor technician attendance, timeliness, training completion, and compliance; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registration, and certification status and documenting verification.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Pursue professional development, solicit feedback, and use the Healthcare Supervisor as a mentor and coach.
Relay support-center messages and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.