Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This role also works as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care and pharmacy operations, manages workflow and inventory activities that do not require pharmacist licensure, supports compliance and security, and helps improve financial performance, operational quality, and customer service. The manager also coordinates community outreach and off-site events, maintains required certification and skills, and communicates with pharmacy and store teams.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and promoting relevant healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verifying where legally permitted, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services, including vaccines and screenings, under pharmacist supervision and where permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily activity schedules; recommend allocation of pharmacy hours; maintain a clean, orderly, adequately stocked pharmacy.
- Manage administrative and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Support technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is operated and maintained properly.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policy and support compliance during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with laws and policies.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company procedures.
- Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring team licensure, registrations, and certifications and documenting their status using company resources.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable law.
- Maintain PTCB certification through the designated training program and/or required state certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training; follow performance improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate required support-center and other key messages to the pharmacy team.
- Participate in store and pharmacy meetings, including brief meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
