Pharmacy Operations Manager

Walgreens•Dallas, TX

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics. The position manages pharmacy technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations concerning discipline and termination. It supports patient care and pharmacy operations, coordinates daily activities and workflow, maintains inventory and equipment, ensures records and security safeguards, supports compliance and quality processes, and works with pharmacy and store leadership to improve financial performance, operational quality, and customer service. The role engages customers, resolves complaints and non-clinical questions, and builds customer and community relationships. It supports healthcare services and community outreach, including coordinating off-site immunization clinics and events at the Pharmacy Manager’s direction. The manager maintains required certification and develops pharmacy and healthcare knowledge and skills.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within applicable company policies, laws, regulations, and business ethics.
Select, schedule, hire, onboard, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines, health screenings, and other services permitted by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy’s daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, and adequately stocked pharmacy.
Manage non-clinical administrative activities and inventory tasks, including annual inventory preparation.
Make non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, legal compliance, and completion of training; identify knowledge gaps and provide or arrange training.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are current and compliant.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek constructive feedback and professional development.
Communicate messages from the support center and key emails to the pharmacy team, and participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.