Pharmacy Operations Manager

Walgreens•Seaside, CA

15d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. It coordinates daily pharmacy activities and schedules, supports inventory and administrative work, maintains records and security safeguards, and helps ensure compliance with company policies and applicable laws and regulations. The manager also supports insurance claim resolution, third-party audits, financial and service improvement, community outreach, immunization clinics, and retail partnerships. The manager is accountable for technician hiring, onboarding, training, scheduling, performance, attendance, and compliance with licensing and training requirements. The role maintains PTCB certification and relevant pharmacy and healthcare knowledge, completes required training, and communicates with the pharmacy team and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire where applicable. Previous people-management or leadership experience is listed, as is previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Serve as a full-time certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and accountability for workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
Complete non-clinical patient calls and drive rollout of new technology and processes, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and communicate prescription errors to the accountable pharmacist; follow pharmacy error and Continuous Quality Improvement Program policies.
Ensure accurate processing of insurance claims, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events.
Build and maintain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, performance, and compliance with state and federal laws.
Identify pharmacy operations knowledge gaps and support team-member training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance.
Follow company procedures for selection, recruitment, record retention, and training, as well as applicable local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; maintain and enhance pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
Communicate relevant support center and key email messages to the pharmacy team and participate in pharmacy and store meetings, including 5-minute meetings and weekly check-ins with the Store Manager.