Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, and, where legally permitted, counting and verification. It coordinates daily workflow and schedules, maintains pharmacy supplies and organization, assists with inventory management and annual inventory preparation, supports administrative records and reports, and helps implement new technology and processes. The manager also supports compliance, asset protection, diversion monitoring, prescription-error reporting, insurance-claim resolution, third-party audits, and the security and maintenance of pharmacy equipment and records. The role leads technician hiring, onboarding, training, scheduling, and performance accountability; monitors required training and team credentials; and supports compliance with regulatory requirements. It maintains PTCB certification and current pharmacy and healthcare knowledge, completes required certifications and training, and participates in store and pharmacy communications and meetings. The role requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician work experience in a retail or hospital setting. A flexible schedule, including evenings and weekends, is required. The posted hourly range is $22.50–$35.75, with the actual rate dependent on factors including geography, skills, education, and experience.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering services, with an increased focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law.
- Assist with healthcare services such as vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work within authorized company policies and applicable laws; ensure timely task completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow; coordinate daily activities; recommend pharmacy-hour allocation; and ensure the pharmacy is clean, orderly, and adequately stocked.
- Support pharmacy inventory management and annual inventory preparation for tasks that do not require pharmacist licensure.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, champion change, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policy and understand the role in ensuring its requirements are met.
- Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
- Ensure accurate insurance-claim processing; follow up with insurers and medical providers; and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, timeliness, and compliance with applicable laws and policies.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies and procedures.
- Identify operational knowledge gaps and provide or arrange hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting status using company resources.
- Follow company procedures for selection, recruitment, record retention, and training as required by policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training; and follow performance improvement plans.
- Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate support-center and other key messages to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
