Pharmacy Operations Manager

Walgreens•Seminole, FL

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies and laws. The manager leads technician selection, scheduling, training, coaching, and performance management, including decisions or recommendations concerning discipline and termination. The role supports patient care and pharmacy operations, maintains compliance and security practices, manages inventory and records, supports customer service and community outreach, and coordinates communication with pharmacy and store teams.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
For current or former Walgreens employees, an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally allowed, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities and schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical pharmacy inventory tasks, including annual inventory preparation, and ensure proper operation and maintenance of pharmacy equipment.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow company error-reporting and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for attendance, timeliness, and legal compliance.
Hire, onboard, train, and schedule pharmacy technicians; monitor training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring team licensure, registrations, and certifications, and follow required selection, recruitment, record-retention, and training procedures.
Maintain PTCB certification or applicable state certification/registration, maintain pharmacy and healthcare knowledge, and complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback and professional development, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.