Pharmacy Operations Manager

Walgreens•Charleston, SC

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The position supports patient care and healthcare services within applicable laws and under pharmacist supervision. It manages daily pharmacy workflow, scheduling, inventory and administrative tasks, insurance claims, records, equipment, compliance, security, and operational improvements. The role also supports community outreach and retail partnerships, and works with the Pharmacy Manager and Store Manager to improve pharmacy financials, operational quality, and customer service. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Previous people-management or leadership experience is required. The position requires English fluency except in Puerto Rico, a flexible schedule that includes evening and weekend hours, and willingness to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. The current hourly range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent reading, writing, and speaking in English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within applicable company policies, laws, regulations, and business ethics.
Select, schedule, hire, onboard, train, coach, develop, and manage the performance of pharmacy technicians, including decisions or recommendations regarding discipline and termination.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law, including non-clinical patient calls.
Assist with healthcare services, including vaccines, health screenings, and other legally permitted services, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within applicable policies and laws; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy’s daily schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage pharmacy inventory and administrative activities that do not require pharmacist licensure, including annual inventory preparation.
Drive rollout of new technology and processes, promote change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and communicate prescription errors to the accountable pharmacist; follow company error and Continuous Quality Improvement Program policies.
Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws, policies, and procedures.
Identify gaps in team members’ operational knowledge and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registrations, and certifications for active and compliant status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification through the designated training program and/or required state certification or registration; maintain relevant pharmacy and healthcare knowledge and skills.
Complete required certifications, education credits, and training, including LTMP e-modules as required by the company.
Follow performance improvement plans and pursue professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
Communicate support-center messages and key emails to the pharmacy team and participate in pharmacy/store meetings, including five-minute meetings and weekly Store Manager check-ins.