Pharmacy Operations Manager

Walgreens•Milwaukee, WI

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within company policies and applicable laws. The manager is responsible for selecting, scheduling, training, developing, and managing the performance of pharmacy technicians, including decisions about discipline and termination. The position supports customer service, pharmacy workflow, patient care activities, inventory management, reporting, compliance, insurance claims, equipment maintenance, asset protection, and community outreach. It coordinates daily pharmacy activities, promotes process and technology changes, supports pharmacy financial and service improvements, and works with the Pharmacy Manager and Store Manager. The role also communicates with pharmacy staff and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Applicants must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule that includes evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience and previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation are also stated qualifications. The hourly pay range is $22.50 to $35.75, with the offered rate dependent on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Obtain required certifications, education credits, and company training.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities and maintain efficient workflow.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, develop, and manage the performance of pharmacy technicians, including decisions or recommendations about discipline and termination.
Engage customers and patients, respond to complaints and requests, answer non-clinical questions, and model customer-service practices.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy’s daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, and adequately stocked pharmacy.
Manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, asset-protection practices, diversion-monitoring procedures, and pharmacy error and Continuous Quality Improvement policies; report concerns and prescription errors as required.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with company policy and applicable laws.
Identify knowledge gaps and support team training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registration, and certification status.
Maintain PTCB certification and required state credentials; complete required certifications, education credits, and company training.
Follow performance improvement plans, seek constructive feedback, pursue professional development, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.