Pharmacy Operations Manager

Walgreens•Tulsa, OK

11d

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The role supports patient care and pharmacy services, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and assisting with healthcare services allowed by law. The manager coordinates daily pharmacy activities, helps allocate pharmacy hours, maintains a clean and adequately stocked department, manages inventory and administrative tasks, prepares required reports, and supports pharmacy technology and process rollouts. The manager helps ensure compliance with company policies and applicable laws, supports pharmacy security and asset protection, monitors prescription errors and quality improvement processes, and works to resolve insurance claim issues. The role also supports pharmacy financial and operational performance, community outreach, off-site immunization clinics and events, and relationships with retail partners. The manager maintains PTCB certification and relevant knowledge, certifications, education credits, and training, and communicates with pharmacy and store teams. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. English fluency is required except in Puerto Rico. The role requires a flexible schedule, including evenings and weekends, and willingness to obtain active immunization certification within 90 days of hire, with stated location exceptions. Prior people-management or leadership experience and prior Walgreens employment with an Exceeding Expectation rating on the most recent performance evaluation are also listed.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while ensuring efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and authorized policies and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
Support patient care through patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy’s daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly department with adequate supplies.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment and, with the Pharmacy Manager, support recordkeeping and security safeguards.
Follow Good Faith Dispensing policy, maintain knowledge of asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns.
Communicate prescription errors to the accountable pharmacist and follow pharmacy error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events.
Build and maintain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify gaps in team members’ operational knowledge and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Follow company procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans, seek constructive feedback, monitor personal performance, and pursue professional development.
Communicate key messages from the support center and participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.