Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable laws and company policies. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The role supports patient care and pharmacy services, coordinates daily workflow, maintains pharmacy inventory and equipment, supports compliance and security, helps resolve insurance claim issues, and contributes to pharmacy financial and operational performance. It also coordinates community outreach activities and supports team communication, training, and professional development. Duties involving pharmacist supervision or specific activities are performed only as permitted by law and company policy.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and the daily activity schedule; recommend pharmacy-hour allocations; and maintain a clean, orderly pharmacy with adequate supplies.
- Support business administration and inventory management activities that do not require pharmacist licensure, and manage annual inventory preparation.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Work with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policies and support compliance with applicable prescription-dispensing requirements.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments for off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for compliance, attendance, and timeliness.
- Hire, onboard, train, and schedule technicians; monitor training completion and follow company scheduling and training procedures.
- Identify pharmacy operations knowledge gaps and support team members through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document licensure status using available company resources.
- Follow company procedures and applicable laws for employee selection, recruitment, record retention, and training.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training; and follow performance improvement plans.
- Seek professional development by monitoring performance, requesting constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate relevant support-center messages and emails to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
