Pharmacy Operations Manager

Walgreens•Conway, AR

22d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers in accordance with company policies, laws, regulations, and business ethics. This role oversees customer service, pharmacy workflow, administrative and inventory activities, equipment readiness, compliance, insurance claim processing, and community outreach. It coordinates daily schedules and recommends pharmacy-hour allocation, while supporting the Pharmacy Manager and Store Manager in improving financial results, operational quality, and customer service. The manager is responsible for technician selection, hiring, onboarding, scheduling, training, coaching, and performance management, including decisions or recommendations concerning discipline and termination. The role maintains PTCB certification and required training, communicates with pharmacy and store teams, and supports compliance with licensing and regulatory requirements.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, and regulations.
Select, hire, onboard, schedule, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, respond to requests and complaints, answer non-clinical questions, and model customer-service best practices.
Build customer relationships, anticipate needs, and promote pharmacy healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where permitted, and patient and physician calls where permitted.
Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support business administrative activities and pharmacy inventory management that do not require pharmacist licensure; manage annual inventory preparation.
Complete non-clinical patient calls.
Drive new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policy under pharmacist supervision, communicate prescription errors to the accountable pharmacist, and follow error and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate assignment of pharmacists to off-site immunization clinics and community events as directed by the Pharmacy Manager; build relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance; identify knowledge gaps and support training.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Follow company policies and applicable laws for selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Seek professional development, monitor personal performance, request constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.