Pharmacy Operations Manager

Walgreens•Salem, VA

11d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision and within applicable law and company policy, the manager oversees pharmacy technicians and cashiers, including personnel selection, scheduling, training, coaching, and performance management. The role can make or recommend disciplinary and termination decisions. The manager supports patient-care activities such as patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision. The role coordinates pharmacy workflow and schedules, supports inventory and administrative activities, maintains pharmacy equipment and records, helps ensure compliance and security, resolves insurance claim issues, and contributes to financial, operational-quality, and customer-service improvements. It also supports community outreach and off-site immunization clinics as directed by the Pharmacy Manager. The position leads technician hiring, onboarding, training, scheduling, and performance accountability; helps monitor required licenses and certifications; maintains PTCB certification and relevant pharmacy and healthcare knowledge; and communicates with pharmacy colleagues and store leadership. Applicants need a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; one year of pharmacy technician experience in retail or a hospital; English fluency except in Puerto Rico; willingness to work a flexible schedule including evenings and weekends; and willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations. The hourly pay range is $22.50–$35.75, with the offered rate dependent on factors including geography, skills, education, and experience.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Complete company-required certifications, education credits, and training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and cashiers within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, and manage the performance of pharmacy technicians; make or recommend disciplinary and termination decisions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer-service best practices and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, and patient and physician calls under supervision.
Assist with healthcare service offerings, including vaccines and health screenings, where permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules; recommend allocation of pharmacy hours; and ensure the pharmacy is clean, orderly, and adequately stocked.
Support pharmacy inventory management and annual inventory preparation, and complete administrative activities that do not require pharmacist licensure.
Complete non-clinical patient calls.
Lead rollout of new technology and processes, engage the team in change and action planning, and ensure pharmacy equipment is properly maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow company Good Faith Dispensing policies under pharmacist supervision and support compliance with dispensing requirements.
Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
Hold technicians accountable for compliance, attendance, timeliness, training completion, and performance; use constructive discipline policies as applicable.
Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licensure, registration, and certification status and documenting verification.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification and required state certification or registration; complete company-required certifications, education credits, and training.
Maintain pharmacy and healthcare knowledge and skills, seek feedback and professional development, and follow performance improvement plans offered by the Pharmacy Manager.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.