Pharmacy Operations Manager

Walgreens•Stamford, CT

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. The position supports patient care and pharmacy operations, including prescription processing, patient and physician calls, healthcare services permitted by law, workflow coordination, inventory management, records and reports, equipment maintenance, insurance claims, audit follow-up, and compliance with company policies and applicable laws. The manager works with the Pharmacy Manager and Store Manager to improve financial performance, operational quality, and customer service, and coordinates community outreach activities. The role also maintains PTCB certification and develops pharmacy and healthcare knowledge and skills.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service best practices.
Support patient care through patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision and assist with permitted healthcare services, including vaccines and health screenings.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily workflow and schedules; recommend allocation of pharmacy hours; and ensure tasks are completed on time.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, and adequately stocked pharmacy; manage inventory tasks and annual inventory preparation that do not require pharmacist licensure.
Complete non-clinical patient calls and support the rollout of new technology and processes.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset-protection practices, diversion-monitoring procedures, and pharmacy error and Continuous Quality Improvement Program procedures; report concerns and prescription errors as required.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments to off-site immunization clinics and community events; maintain retail partnership relationships.
Hire, onboard, train, schedule, and manage pharmacy technicians; monitor training completion, attendance, timeliness, performance, and compliance with laws and company policies.
Identify gaps in team members’ pharmacy operations knowledge and provide or arrange training, including hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring team member licenses, registrations, and certifications for active and compliant status.
Maintain PTCB certification and required certifications, education credits, and training; maintain pharmacy and healthcare knowledge and follow performance improvement plans.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.