Pharmacy Operations Manager

Walgreens•Decatur, IL

19d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary and termination decisions. The position supports patient care and pharmacy services, manages daily workflow, inventory and administrative processes, and helps ensure compliance with applicable laws, regulations, company policies, and pharmacy security and quality procedures. It also supports customer service, insurance claim resolution, community outreach, team development, and pharmacy operational and financial performance.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and offering services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other legally permitted services, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and organize daily activities; recommend allocation of pharmacy hours; maintain a clean, orderly pharmacy with adequate supplies.
Manage non-clinical administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support rollout of new technology and processes, change initiatives, and team action planning.
Ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy, communicate prescription errors to the accountable pharmacist, and follow pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing; follow up with insurers and medical providers and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, and at the Pharmacy Manager’s direction assign pharmacists to, off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations; ensure compliance with constructive discipline policies and attendance expectations.
Hire, onboard, train, and schedule technicians; monitor timely completion of training and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring that pharmacy and team member licenses, registrations, and certifications are current and compliant; use resources such as the Walgreens Online Verification System to document licensure status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills; follow performance improvement plans and pursue professional development and feedback.
Communicate messages from the support center and key emails to the pharmacy team; participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.