Pharmacy Operations Manager

Walgreens • Jacksonville, FL

13d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role is also a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions.

The manager supports patient care and pharmacy workflow, including registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and assistance with healthcare services allowed by law. The role manages daily operations, inventory-related administrative tasks, reporting, records, equipment, security safeguards, insurance claims, and compliance with company policy and regulatory requirements. It also coordinates community outreach and off-site immunization clinics, supports pharmacy financial and service improvements, and communicates with pharmacy and store teams.

The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire except at specified specialty and health system locations. The current hourly pay range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
• Obtain and maintain company-required certifications, education credits, and training.

Nice To Haves

• Previous people management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities to maintain efficient workflow and a positive patient experience.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
• Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
• Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
• Build customer relationships by anticipating needs and proactively offering pharmacy services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where allowed by law.
• Assist with healthcare service offerings, including vaccines, health screenings, and other services allowed by law, under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, organize the daily schedule, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform non-licensed business administrative and pharmacy inventory management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-handling policies and the Continuous Quality Improvement Program.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events.
• Build and sustain relationships with retail partnerships.
• Hold technicians accountable for attendance, timeliness, legal compliance, and timely completion of training; use constructive discipline procedures when needed.
• Identify gaps in team members’ operational knowledge and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance.
• Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills, and complete required certifications, education credits, and company training.
• Follow performance improvement plans and seek professional development, constructive feedback, and mentoring.
• Communicate messages from the support center and key emails to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED