Pharmacy Operations Manager

Walgreens•Joppatowne, MD

14d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports pharmacy operations and patient care, including prescription processing, inventory and administrative activities, insurance claim resolution, reporting, equipment maintenance, recordkeeping, compliance, and customer service. It also supports hiring, onboarding, training, and oversight of pharmacy technicians; maintains required certification and develops pharmacy and healthcare knowledge; and communicates with pharmacy and store teams.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, provide assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work in accordance with company policy and applicable laws; ensure timely task completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow and daily schedules, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive new technology and process rollouts, support change and action planning, and ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Walgreens Good Faith Dispensing policy under pharmacist supervision.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program policies.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including decisions and recommendations regarding discipline and termination, and hold technicians accountable for compliance, attendance, and timeliness.
Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company policies and procedures.
Identify team members' knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and regulatory compliance, using resources such as the Walgreens Online Verification System.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification through the designated training program and/or required state certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, including LTMP e-modules, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.