Pharmacy Operations Manager

Walgreens•Wesley Chapel, FL

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations concerning discipline and termination. The position supports customer service, pharmacy operations, patient care, inventory management, compliance, insurance claim processing, and community outreach. It coordinates the pharmacy’s daily schedule, supports healthcare service offerings as permitted by law, maintains records and equipment, and works with the Pharmacy Manager and Store Manager to improve financial performance, operational quality, and customer service. The manager also communicates with pharmacy staff, participates in store and pharmacy meetings, and maintains required certification and knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with previous Walgreens work experience, an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services; increase focus on healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and as allowed by law.
Delegate, direct, and assign non-clinical pharmacy work within company policy and applicable laws; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activity schedules; recommend allocation of pharmacy hours; maintain a clean, orderly, adequately stocked pharmacy.
Manage non-clinical administrative activities and pharmacy inventory tasks; oversee annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Adhere to Good Faith Dispensing policies and support compliance during applicable prescription-dispensing activities.
Apply asset-protection practices; support diversion monitoring and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead technician performance management, including discipline and termination decisions or recommendations; apply constructive discipline policy and ensure compliance with applicable laws.
Hold technicians accountable for attendance and punctuality and improve pharmacy performance through team engagement and action planning.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies and procedures.
Identify team members’ operational knowledge gaps and provide or arrange hands-on training or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications remain active and compliant; use Walgreens resources such as the Online Verification System to document status.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; obtain required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team and participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.