Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy services within the limits of applicable law, manages daily workflow, inventory, records, equipment, and insurance claims, and helps maintain compliance, security, quality, and financial performance. It also coordinates community outreach and off-site immunization events, supports team development and licensing compliance, and communicates information across pharmacy and store teams.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build relationships with customers, anticipate needs, and promote healthcare services to improve the pharmacy experience.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, patient and physician calls, and healthcare services allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Support administrative activities and inventory management that do not require pharmacist licensure, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive new technology and process rollouts, engage the team in change planning, ensure equipment is properly operated and maintained, and collaborate on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policies under pharmacist supervision.
- Apply asset protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal, coordinate community events, and assign pharmacists to off-site immunization clinics and events as directed by the Pharmacy Manager; build relationships with retail partners.
- Lead technician performance management, including discipline, suspension, termination, or recommendations, and maintain accountability for compliance, attendance, and timeliness.
- Hire, onboard, train, and schedule pharmacy technicians; monitor completion of training and follow company policies for scheduling and training.
- Identify pharmacy operations knowledge gaps and arrange hands-on training or learning modules for team members.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active status and regulatory compliance.
- Ensure proper selection, recruitment, record retention, and training procedures in accordance with company policy and applicable laws.
- Maintain PTCB certification or state-required certification/registration and keep pharmacy and healthcare knowledge current.
- Complete required certifications, education credits, and company training; follow performance improvement plans.
- Pursue professional development through self-monitoring, constructive feedback, and mentorship from the Healthcare Supervisor.
- Communicate support center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
