Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports customer service and patient care, manages pharmacy workflow, scheduling, inventory, records, equipment, insurance claims, compliance, and community outreach activities. It works with the Pharmacy Manager and Store Manager to improve pharmacy financial performance, operational quality, and customer service. The manager also supports team development, licensure compliance, and communication across the pharmacy and store.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services, including vaccines and health screenings, where allowed by law and under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Support technology and process rollouts, champion change, engage the team in action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
- Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program policies.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions and recommendations concerning discipline and termination; enforce attendance, timeliness, and compliance with applicable laws and policies.
- Manage technician hiring, onboarding, training, and scheduling, and monitor timely completion of training.
- Identify gaps in team members’ pharmacy operations knowledge and provide or arrange training.
- Assist the Pharmacy Manager in monitoring team member and pharmacy licensure, registration, and certification status and documenting it using company resources.
- Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
- Maintain PTCB certification through the designated program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
