Pharmacy Operations Manager

Walgreens•Cairo, GA

14d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, using pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The position supports patient care and pharmacy operations, including registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and assistance with legally permitted health services. It coordinates daily workflow and schedules, supports inventory and administrative activities, maintains pharmacy records and equipment, helps ensure security and regulatory compliance, and works with pharmacy leadership to improve financial performance, operational quality, and customer service. It also oversees technician hiring, onboarding, training, scheduling, and performance; maintains required certifications and pharmacy knowledge; and communicates with pharmacy teams and store leadership. The current hourly range is $22.50–$35.75. The offered rate depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled. Walgreens benefits information is available at jobs.walgreens.com/benefits.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed, patient and physician calls, and legally permitted healthcare service offerings.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Carry out non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive new technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities.
Apply asset-protection practices, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations, and maintain accountability for compliance, attendance, and timeliness.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies and procedures.
Identify team members’ pharmacy-operations knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance; use company resources to document licensure status.
Ensure proper selection, recruitment, record retention, and training procedures are followed in accordance with company policy and applicable laws.
Maintain PTCB certification and required state certification or registration; maintain and enhance pharmacy and healthcare knowledge.
Complete required certifications, education credits, and training, follow performance improvement plans, and pursue professional development and feedback.
Communicate support-center and other key messages to the pharmacy team.
Participate in pharmacy and store meetings, including five-minute meetings and weekly Store Manager check-ins.