Pharmacy Operations Manager

Walgreens•Portland, OR

18d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The position supports customer service, pharmacy operations, patient care, inventory management, compliance, insurance claim processing, community outreach, and pharmacy technology and process rollouts. It collaborates with the Pharmacy Manager, pharmacists, Store Manager, pharmacy team, and retail partners. The manager maintains PTCB certification and ongoing pharmacy and healthcare knowledge and training. The job requires a flexible schedule, including evening and weekend hours.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician, using pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and applicable policies, laws, regulations, and business ethics.
Select, recruit, onboard, train, schedule, coach, and develop pharmacy technicians; manage performance, discipline, and termination as authorized.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer-service best practices and healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision and support healthcare services such as vaccines and health screenings where allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; coordinate daily workflow and schedules, recommend pharmacy-hour allocation, and ensure tasks are completed on time.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Maintain a clean, orderly, adequately stocked pharmacy and ensure proper operation and maintenance of pharmacy equipment.
Support pharmacy inventory management and annual inventory preparation, and carry out business administrative tasks that do not require pharmacist licensure.
Complete non-clinical patient calls and drive technology and process rollouts, change adoption, and team action planning.
Collaborate with the Pharmacy Manager on recordkeeping, security safeguards, diversion monitoring, and asset protection; report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and policies.
Identify team knowledge gaps and support training through hands-on instruction or learning modules; assist in monitoring pharmacy and team-member licenses, registrations, and certifications.
Follow company policies and applicable laws for selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; obtain required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate required messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.