Pharmacy Operations Manager

Walgreens•Woodland, CA

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws and regulations, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations. The role supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. It supports authorized healthcare services, including vaccines and health screenings, and coordinates pharmacy workflow, staffing, inventory, equipment, reporting, compliance, insurance claims, audits, and community outreach. The manager also helps protect pharmacy assets, supports quality improvement and error reporting, and collaborates with the Pharmacy Manager and Store Manager to improve pharmacy financials, operational quality, and customer service. The position leads technician hiring, onboarding, training, scheduling, and accountability; supports required licensing and certification compliance; maintains PTCB certification and pharmacy-related knowledge; and participates in store and pharmacy communications and meetings. The role requires a flexible schedule that may include evenings and weekends.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people management or leadership experience.

Nice To Haves

Previous work experience with Walgreens and an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Manage day-to-day non-clinical pharmacy operations and administrative activities to ensure efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, answer non-clinical questions, and promote customer service best practices and pharmacy services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls where permitted.
Assist with authorized healthcare service offerings, including vaccines, health screenings, and other health services allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Support non-pharmacist administrative activities and pharmacy inventory management; manage annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset protection practices, diversion monitoring procedures, pharmacy error reporting, and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate pharmacist assignments to off-site immunization clinics and community events at the Pharmacy Manager’s direction.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify pharmacy operations knowledge gaps and provide or arrange appropriate training.
Assist the Pharmacy Manager with monitoring team member licenses, registrations, and certifications for active and compliant status.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate relevant support center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.