Pharmacy Operations Manager

Walgreens•Berea, OH

24d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, processing prescriptions and obtaining patient and drug information through pharmacy systems. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, training, development, and performance management, including discipline and termination decisions. The role supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. It coordinates daily workflow and schedules, manages inventory and administrative tasks that do not require pharmacist licensure, maintains pharmacy equipment and records, supports compliance and security, and helps resolve insurance claim issues. The manager also supports customer service, community outreach, operational quality, financial performance, and the rollout of new technologies and processes. The position leads technician hiring, onboarding, training, scheduling, and performance, and helps ensure required licenses, registrations, and certifications remain active and compliant. It maintains PTCB certification and current pharmacy and healthcare knowledge, completes required company training, follows performance improvement plans, and participates in store and pharmacy communications and meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while supporting efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under a pharmacist’s supervision and within applicable policies and laws.
Select, hire, onboard, schedule, train, develop, coach, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Greet and assist customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Support patient care through patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within authorized policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy schedules and activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset protection practices, diversion-monitoring procedures, pharmacy-error policies, and the Continuous Quality Improvement Program.
Communicate prescription errors to the accountable pharmacist and report pharmacy security concerns to the Pharmacy Manager.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with state and federal laws.
Identify team members’ knowledge gaps and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registration, and certification status and compliance.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings.