Pharmacy Operations Manager

Walgreens • The Woodlands, TX

13d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination.

The position supports customer service, pharmacy operations, inventory management, compliance, insurance claims, technology and process rollouts, and pharmacy equipment and security. It assists the pharmacist with patient-care activities where permitted by law, coordinates daily workflow and schedules, prepares records and reports, and supports the Pharmacy Manager and Store Manager in improving financial performance, operational quality, and customer service. The role also oversees technician hiring, onboarding, training, scheduling, and performance, and maintains required PTCB certification and relevant pharmacy and healthcare knowledge.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
• Build relationships with customers by anticipating needs and proactively offering pharmacy and healthcare services.
• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, verification where permitted, patient and physician calls, and healthcare services where permitted by law.
• Delegate, direct, and assign non-clinical pharmacy work; monitor completion, timeliness, and workflow efficiency.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily activity schedules, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform non-clinical administrative and inventory-management tasks, including annual inventory preparation, under pharmacist direction.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policies and support compliance with applicable dispensing requirements.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program policies.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events at the Pharmacy Manager's direction.
• Build and sustain relationships with retail partnerships.
• Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for attendance, timeliness, and legal compliance.
• Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company policies and procedures.
• Identify team members' knowledge gaps and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable law.
• Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
• Follow performance-improvement plans, seek constructive feedback, and pursue professional development.
• Relay support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED