Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within authorized company policies, applicable laws and regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The manager supports customer service and patient care, coordinates pharmacy workflow and administrative operations, maintains inventory and equipment, supports compliance and security, and works with pharmacy leadership to improve financial performance, operational quality, and service. The role also hires, onboards, trains, schedules, and supports technicians; maintains required certifications and knowledge; and communicates relevant information to the pharmacy team and store leadership.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
- Build relationships with customers by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the pharmacy experience.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
- Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with healthcare services such as vaccines and screenings as allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and accountability for efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy with adequate supplies.
- Manage non-licensed administrative activities and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in ensuring its elements are met.
- Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
- Process insurance claims accurately, follow up with insurance companies and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions and recommendations regarding discipline and termination; apply constructive discipline and hold technicians accountable for legal compliance, attendance, and timeliness.
- Hire, onboard, train, and schedule pharmacy technicians; monitor completion of training and follow company scheduling and training policies.
- Identify gaps in team members' pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications, and document licensure status using company resources as appropriate.
- Follow company policies and applicable laws for selection, recruitment, record retention, and training.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
- Follow performance improvement plans and pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Relay support-center messages and other required communications to the pharmacy team.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
