Pharmacy Operations Manager

Walgreens•Paterson, NJ

13d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, including personnel selection, scheduling, development, training, coaching, and performance management. The position may make decisions regarding discipline and termination within company policies and applicable laws. The manager supports patient-care delivery and healthcare services, maintains pharmacy workflow, inventory, records, equipment, security, and compliance, and works with the Pharmacy Manager and Store Manager to improve operational quality, financials, and customer service. The role also coordinates community outreach and off-site immunization events, supports insurance claim resolution and audits, and maintains required pharmacy-technician certifications and knowledge.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
For applicants with previous Walgreens work experience, an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, provide assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where permitted by law.
Assist with healthcare services, including vaccines, health screenings, and other services allowed by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow and daily activities; recommend allocation of pharmacy hours; maintain a clean, orderly, adequately stocked pharmacy.
Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies; apply asset-protection practices; support diversion monitoring and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate assignment of pharmacists to off-site immunization clinics and community events.
Build and maintain relationships with retail partnerships.
Lead pharmacy technician performance management, including discipline and termination decisions or recommendations; ensure compliance with applicable laws and policies.
Hold technicians accountable for attendance, timeliness, and performance; support team engagement and action planning.
Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and identify and address knowledge gaps.
Assist the Pharmacy Manager in monitoring team licenses, registrations, and certifications for active and compliant status; use company resources to document licensure status.
Follow company and legal procedures for personnel selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
Follow performance improvement plans and pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team.
Participate in store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.