Pharmacy Operations Manager

Walgreens•Elkridge, MD

10d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports pharmacists in patient-care activities, including patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, patient and physician calls, and healthcare services such as vaccinations and screenings where permitted. It manages pharmacy workflow, scheduling, supplies, inventory tasks, reports, equipment, records, security safeguards, insurance claims, and audit follow-up. The manager supports compliance, asset protection, diversion monitoring, prescription-error reporting, and the Continuous Quality Improvement Program. The position also coordinates community outreach and off-site immunization clinics, supports pharmacy financial and service improvements, and communicates with pharmacy and store teams. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician work experience in a retail or hospital setting. Applicants must be fluent in English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire where applicable. Previous people-management or leadership experience and prior Walgreens employment with an “Exceeding Expectation” rating on the last performance evaluation are also listed. The role pays $22.50–$35.75 per hour; the rate offered depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.
Maintain required PTCB certification and/or state-required certification or registration.
Complete required certifications, education credits, and company training.

Responsibilities

Oversee day-to-day non-clinical pharmacy operations and administrative activities to maintain efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, where permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Coordinate the pharmacy's daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-licensed pharmacy administrative and inventory tasks under pharmacist direction, including annual inventory preparation and non-clinical patient calls.
Lead rollout of new technology and processes, support change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring, and report security concerns.
Adhere to Good Faith Dispensing requirements under pharmacist supervision; communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program policies.
Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financial performance, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events at the Pharmacy Manager's direction.
Build and sustain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with applicable laws and company policies.
Identify team members' pharmacy-operations knowledge gaps and support their training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant; use Walgreens resources such as the Walgreens Online Verification System to document status.
Follow company procedures for selection, recruitment, record retention, and training in accordance with applicable laws.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek constructive feedback, and pursue professional development with a Healthcare Supervisor as mentor and coach.
Relay messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.