Pharmacy Operations Manager

Walgreens•Renton, WA

16d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within applicable company policies, laws, regulations, and business ethics. The position is responsible for selecting, scheduling, training, developing, and managing the performance of pharmacy technicians, including decisions or recommendations involving discipline and termination. The manager supports customer service, pharmacy workflow, patient care, inventory management, insurance claim resolution, compliance, equipment maintenance, recordkeeping, security, and community outreach. The role assists pharmacists with prescription preparation and other patient-care activities where permitted by law, and coordinates pharmacy schedules, staffing, training, and operational processes. The position also communicates with pharmacy and store teams and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, and model customer service best practices.
Build customer relationships by anticipating needs and promoting appropriate pharmacy services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines and screenings, under pharmacist supervision and where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure work is completed on time and workflow is efficient.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage administrative activities and inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support implementation of new technology and processes.
Ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards; support asset protection and diversion monitoring, and report security concerns.
Follow Good Faith Dispensing policies under pharmacist supervision; communicate prescription errors and comply with error-reporting and Continuous Quality Improvement procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate assignment of pharmacists to off-site immunization clinics and community events as directed.
Build and sustain relationships with retail partners.
Lead technician performance management, including decisions and recommendations regarding discipline and termination; enforce attendance, timeliness, and compliance expectations.
Hire, onboard, train, schedule, and develop pharmacy technicians; monitor timely completion of required training.
Identify team members’ knowledge gaps and provide or arrange training, including hands-on instruction and learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active, compliant status.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or required state certification or registration.
Maintain pharmacy and healthcare knowledge and skills, complete required certifications, education credits, and training, and follow performance improvement plans.
Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and other key emails to the pharmacy team, and participate in store and pharmacy meetings, including 5-minute meetings and weekly Store Manager check-ins.