Pharmacy Operations Manager

Walgreens•Inglewood, CA

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports patient care and pharmacy operations by assisting with patient registration, prescription data entry, medication preparation, counting and verification where permitted by law, patient and physician calls, and healthcare services permitted by law. It coordinates daily activities and schedules, supports inventory management and annual inventory preparation, maintains the pharmacy environment and equipment, handles required records and reports, and helps ensure compliance, security, accurate insurance claim processing, and continuous quality improvement. The manager leads technician hiring, onboarding, training, scheduling, engagement, and accountability, and assists with monitoring team licensure and compliance. The role maintains PTCB certification and ongoing pharmacy and healthcare knowledge, communicates operational information to the pharmacy team, and participates in store and pharmacy meetings. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. It also requires English fluency except in Puerto Rico, schedule flexibility including evenings and weekends, willingness to obtain active immunization certification within 90 days of hire except at specified locations, and previous people-management or leadership experience.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain required PTCB certification and/or state-required certification or registration.
Complete certifications, education credits, and training required by the company.

Nice To Haves

Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a certified pharmacy technician.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, regulations, and business ethics.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions or recommendations concerning discipline and termination.
Engage customers and patients, assist with products and services, resolve complaints, respond to requests, answer non-clinical questions, and promote a positive customer experience.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare service offerings, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize daily schedules, recommend allocation of pharmacy hours, and maintain adequate supplies and an orderly pharmacy.
Support non-clinical inventory management, including annual inventory preparation, and other administrative activities that do not require pharmacist licensure.
Complete non-clinical patient calls and support new technology and process rollouts, change initiatives, and team action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support asset protection and diversion monitoring and report security concerns.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and communicate prescription errors to the accountable pharmacist; follow company error policies and the Continuous Quality Improvement Program.
Ensure accurate insurance claim processing, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate and assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, training completion, legal compliance, and performance; follow company discipline, scheduling, and training policies.
Identify gaps in team members’ operational knowledge and support their training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting licensure status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek constructive feedback, and pursue professional development.
Communicate support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.