Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This is a full-time certified pharmacy technician role that operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable law, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports customer service, pharmacy workflow, patient-care activities permitted by law, reporting, inventory, equipment maintenance, compliance, insurance claims, community outreach, and pharmacy financial and operational performance. It also leads technician hiring, onboarding, training, scheduling, and engagement; helps maintain required licenses and certifications; and communicates with pharmacy and store teams. The position requires maintaining PTCB certification and continuing pharmacy and healthcare training.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
- Build customer relationships by anticipating needs and promoting appropriate pharmacy and healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally allowed, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines and screenings under pharmacist supervision and where allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily activity schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Manage non-licensed administrative activities and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead new technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations, attendance and timeliness accountability, and compliance with applicable laws and policies.
- Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company policies for scheduling and training.
- Identify team members’ pharmacy-operations knowledge gaps and provide or arrange hands-on training and learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications and documenting their status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Pursue professional development by monitoring performance, seeking feedback, and using a Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
