Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable laws, regulations, company policies, and business ethics. The manager is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination. The position supports pharmacy operations and patient care, including registration, prescription data entry, medication preparation, counting and verification where legally allowed, patient and physician calls, and assistance with health services under pharmacist supervision. It coordinates daily workflow and schedules, recommends pharmacy-hour allocations, maintains the pharmacy’s condition and supplies, supports inventory management and annual inventory preparation, prepares required reports, and helps ensure equipment operation, recordkeeping, security, and compliance. The role also supports customer service, insurance claim resolution, third-party audits, financial and operational improvement, community outreach, and off-site immunization clinics and events. It monitors technician training and performance, helps ensure team members’ credentials remain current, maintains its own PTCB certification and required training, and communicates relevant information to the pharmacy team and participates in store and pharmacy meetings. The position requires a flexible schedule that includes evening and weekend hours. The listed hourly range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Obtain required certifications, education credits, and company training.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
- Build relationships with customers, anticipate their needs, and promote healthcare services to improve their pharmacy experience.
- Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services, including vaccines and health screenings, under pharmacist supervision and where permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold staff accountable for efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, coordinate daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
- Support pharmacy inventory management and prepare for annual inventory, exercising independent judgment only for tasks that do not require pharmacist licensure.
- Complete non-clinical patient calls.
- Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities and help ensure its requirements are met.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including discipline and termination decisions or recommendations; address legal and policy compliance, attendance, timeliness, and team engagement.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely training completion and follow company scheduling and training procedures.
- Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting their status.
- Follow company and applicable legal requirements for selection, recruitment, record retention, and training.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
- Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
- Communicate support-center messages and key emails to the pharmacy team as required.
- Participate in pharmacy and store meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
