Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient-care activities within legal limits and pharmacist supervision, manages pharmacy workflow, inventory and administrative tasks, and helps ensure regulatory compliance, accurate insurance processing, security, and equipment readiness. The manager also supports customer service, financial and operational improvement, community outreach, and team development. The position requires maintaining PTCB certification and ongoing pharmacy and healthcare knowledge. Work schedules may include flexible hours, evenings, and weekends.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
- Build customer relationships by anticipating needs and promoting healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where legally permitted.
- Complete patient and physician calls under pharmacist supervision where legally permitted; assist with healthcare services such as vaccines and screenings where allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, organize daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly pharmacy with adequate supplies.
- Perform non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow company Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; maintain retail-partnership relationships.
- Lead technician performance management, including discipline and termination decisions or recommendations; promote compliance, attendance, timeliness, engagement, and performance improvement.
- Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training.
- Identify pharmacy-operations knowledge gaps and support team members through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status; use company resources to document licensure status.
- Ensure compliant selection, recruitment, record retention, and training practices under company policy and applicable laws.
- Maintain PTCB certification and pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
- Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentorship.
- Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
