Pharmacy Operations Manager

Walgreens•Puyallup, WA

22d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions or recommendations regarding discipline and termination. The position supports patient-care activities within legal limits, including patient registration, prescription data entry, medication preparation, counting and verification, patient and physician calls, and assistance with healthcare services. It manages workflow, inventory-related and administrative tasks, records, equipment, insurance claims, community outreach coordination, and compliance with company policies and applicable laws. The manager also supports customer service, pharmacy financial and operational performance, technician licensure tracking, and team communications. The role requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and at least one year of pharmacy-technician work experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire except in specified pharmacy locations. The position pays $22.50–$35.75 per hour; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain certifications, education credits, and training required by the company.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, operating pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, develop, and manage the performance of pharmacy technicians, including discipline and termination decisions or recommendations.
Engage customers and patients, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services; support increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally allowed, and patient and physician calls under pharmacist supervision.
Assist with healthcare offerings such as vaccines, health screenings, and other legally permitted services under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily schedules, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
Apply asset-protection techniques, support diversion monitoring, and report pharmacy-security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Ensure technician accountability for attendance, timeliness, legal compliance, and training completion; identify knowledge gaps and support team training.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document licensure status using company resources.
Follow company and legal procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated program and/or state-required certification or registration; maintain pharmacy and healthcare knowledge and complete required certifications, education credits, and training.
Follow performance improvement plans, monitor personal performance, seek constructive feedback, and pursue professional development with a Healthcare Supervisor as mentor and coach.
Communicate support-center and other key messages to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.