Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics. The manager is responsible for technician selection, hiring, scheduling, development, training, coaching, and performance management, including discipline and termination decisions or recommendations. The position supports patient care and pharmacy operations, including patient registration, prescription data entry, medication preparation, inventory management, insurance claim processing, recordkeeping, equipment upkeep, compliance, workflow coordination, and customer service. It also helps coordinate outreach and community events, supports pharmacy financial and operational performance, and communicates with pharmacy and store teams. The role maintains required certification and develops pharmacy and healthcare knowledge. Work requires schedule flexibility, including evening and weekend hours.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and provide a positive pharmacy experience.
- Build customer relationships by anticipating needs and promoting relevant healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines and health screenings where permitted by law and under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-licensed administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Lead rollout of new technology and processes, support change and action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and support compliance with its requirements.
- Apply asset protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager's direction, coordinate pharmacist assignments for off-site immunization clinics and community events; build relationships with retail partners.
- Manage technician performance, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, and legal compliance.
- Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company policies for scheduling and training.
- Identify team members' knowledge gaps and provide or arrange training, including hands-on instruction and learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications and documenting licensure status.
- Follow company and legal procedures for selection, recruitment, record retention, and training.
- Maintain PTCB certification or applicable state-required certification or registration, and complete required certifications, education credits, and training.
- Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek feedback, and pursue professional development.
- Relay support-center messages and key communications to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
