Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, legal requirements, and business ethics, and is responsible for technician selection, scheduling, training, coaching, and performance management, including discipline and termination decisions. The position assists pharmacists with patient care tasks and permitted healthcare services, coordinates pharmacy workflow and daily activities, supports inventory and administrative operations, maintains records and equipment, and helps ensure compliance, asset protection, and accurate insurance claims processing. It also supports pharmacy financial and service improvements, community outreach, and off-site immunization clinics and events. The manager hires and onboards technicians, monitors training and credentials, communicates with pharmacy and store teams, and maintains required certification and knowledge.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.
Responsibilities
- Greet and assist customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
- Complete patient and physician calls under pharmacist supervision where allowed by law, and be accountable for non-clinical patient calls.
- Assist with healthcare services, including vaccines and health screenings, as allowed by law and under pharmacist supervision.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow, coordinate daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly pharmacy with adequate supplies.
- Support compliance and business administration, manage pharmacy inventory tasks that do not require pharmacist licensure, and manage annual inventory preparation.
- Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
- Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events.
- Build and sustain relationships with retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, punctuality, and compliance with laws and policies.
- Hire, onboard, train, and schedule pharmacy technicians, and monitor completion of required training.
- Identify team members’ pharmacy-operations knowledge gaps and support their development through hands-on training or learning modules.
- Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and document licensure status.
- Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training.
- Follow performance improvement plans and seek professional development and constructive feedback.
- Communicate support-center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
