Pharmacy Operations Manager

Walgreens • Centreville, VA

21d • $23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician and operates pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the most recent performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and promoting pharmacy and healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, patient and physician calls, and permitted healthcare services.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, organize daily schedules, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
• Perform non-clinical administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, support team action planning, maintain pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow company Good Faith Dispensing policies and support compliance during applicable prescription-dispensing activities.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement procedures.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including decisions and recommendations on discipline and termination; enforce attendance, timeliness, and compliance with applicable laws and policies.
• Hire, onboard, train, and schedule technicians; monitor timely completion of training and follow company procedures.
• Identify gaps in team members’ operational knowledge and provide or arrange hands-on training and learning modules.
• Assist the Pharmacy Manager in monitoring team licensure, registration, and certification status and in documenting verification.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated program and/or required state certification or registration.
• Maintain pharmacy and healthcare knowledge; complete required certifications, education credits, and company training, and follow performance improvement plans.
• Pursue professional development, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate relevant support-center messages and emails to the pharmacy team.
• Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED